FAQs

Customer Care

Frequently Asked Questions

Find quick answers about orders, shipping, returns, sizing, and payments at Vescarin.

How long does shipping take?

Most orders are processed within 1–3 business days. Estimated delivery time is usually 7–15 business days after dispatch, depending on your location.

Do you offer free shipping?

Yes. We offer free shipping on orders over $59. Shipping fees for orders below this amount will be shown at checkout.

Can I return an item?

Yes. Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, undamaged, and returned in original condition with tags and packaging.

How do I choose the right size?

Please check the size chart on each product page before ordering. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Can I cancel my order?

Orders can be cancelled before they are processed or shipped. Once an order has been shipped, it can no longer be cancelled.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear.

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options available at checkout.

Will I need to pay customs or duties?

International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the customer’s responsibility unless stated otherwise.

What should I do if I received the wrong or damaged item?

Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Our support team will help resolve the issue.

How can I contact Vescarin?

You can contact us at layla0413@vescarin.shop. Our customer care team aims to reply within 24–48 business hours.